Problem updating Acrobat 9 Pro from 9.0 to 9.5.5

[carrollwood]

After much effort through Chat support, I received an update file enabling Acrobat 9 Pro to update from 9.0 to 9.5.5. However when I open the .dmg file, the Acrobat application is greyed out so I am not able to complete the install. Any help would be appreciated.

[carrollwood]

Also wanted o mention, the  Acrobat tech support specialist through Adobe Chat referred me to this forum for an answer. I am using Mac OS 10.11.5.@

[Test Screen Name]

Not surprised chat gave up, support ended years ago. And Acrobat 9 seems unhappy in Mac OS 10.11.

Anyway, Did you install every intervening update? You can't skip any so far as I know.

[carrollwood]

I didn't want to present a long, drawn out explanation in my initial question. But a bit of the background may be insightful. I installed CS4 Design Premium on El Capitan OS and have been using it, including Acrobat 9 Pro v. 9.5.5 for the last year. Last week, I picked up Photoshop Elements 14 and Premiere 14. They would not install so I contacted Adobe chat. After following their suggestions, I not only couldn't use my new software but I couldn't use my CS4. I realize CS4 including Acrobat 9 Pro is no longer officially supported by Adobe but since their advice on my new applications messed up my old applications, I found someone willing to help (after multiple chat cases). They emailed sent me a link for the Acrobat 9.5.5 combo updates as I couldn't find a reliable download (I'm suspicious of using an unknown ftp site.) Their update file didn't work. I have had 8 cases with Adobe trying to resolve the problem and their latest solution is to contact this forum. So, here i am.

[anthonyl48229955]

I am having similar problems.  I had to reinstall when I got a new computer recently.  The problem seems to be with Adobe Updater.  It doesn't work with Windows 10.  Frankly I don't want to buy the latest version when the current one is good enough for my needs.

[Test Screen Name]

I didn't know there was a 9.5.5 combo update but support ought to know better than me. Still, Did you try the first update, 9.1.0?

[carrollwood]

Their combo update doesn't break down into the individual updates. Here is a screenshot of what happens when I try to install it. I should be able to highlight the Acrobat app to continue with the installation but it is greyed out so I'm stuck.

[Test Screen Name]

So far as I know, and I may be wrong, the 9.5.5 update is only for people who already have 9.5.4. And so on. Back through about 30 updates. To see if we can work this out, where did you download from?

[carrollwood]

I received the link in an email from Adobe support after going though their online chat support. I had complained I didn't have a way to update from the 9.0 to 9.5.5 after they were able to reinstall Acrobat into a working application again. I figured that, even though they no longer support it online, they should still have the updates.

[richp74777138]

Carrollwood, I have the same problem, can you share the link here?

[try67]

Acrobat 9 updates for Mac are available here: ftp://ftp.adobe.com/pub/adobe/acrobat/mac/9.x/

[martino54099636]

Any link for updating Acrobat 9 Standard (Windows) from 9.0.0 to 9.5.5 please

[minstrelgirl451]

@try67 I am trying to update Acrobat Pro 9 (So I can access the "Save as Adobe PDF" Feature). The ftp link worked, but the folder with the first update is empty. By any chance do you have it archived somewhere?

[try67]

No, I don't.

On Sat, Nov 11, 2017 at 2:31 AM, minstrelgirl451 <forums_noreply@adobe.com>

[gener7]

ftp://ftp.adobe.com/pub/adobe/acrobat/mac/9.x/9.1/misc/

gef = German English French.

[w__larss17923170]

Thank you!! This was a huge help in solving reinstallation problems with Adobe Acrobat Pro! 

[Test Screen Name]

Same links, I think. Try 9.5.5. If it doesn't work, do 9.1.0 and every one in between.

[Test Screen Name]

Sorry, WINDOWS is here ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/  and you will certainly need to do each update in turn. On the plus side you can ignore the demand to reboot until after the last update. Archive the updates, they won't be around forever.

[martino54099636]

Thank you for the link.

However, I keep getting the following message and I know that the programme is installed.

Any advice on how to get around this issue

[Test Screen Name]

Well, what exact version do you have now, and what is the exact name of the patch file you downloaded?

[martino54099636]

ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/9.1/misc/AcroProStdUpd910_T1T2_incr.msp

[martino54099636]

[martino54099636]

What order do I do the installs in from the above list?

[richp74777138]

I got the same result as Martin.  I have Adobe Acrobat Pro 9.  I downloaded the first updated named; AcroProExUpd910_all_incr and got the exact same error pop up Martin described...

[richp74777138]

And my Acrobat Pro is working, I use it but I had to reinstall it due to reinstallation of windows...but Adobe site download is the updated version of the program, as it was when I installed it back in 2010.....