3 Replies Latest reply on Jul 28, 2016 10:14 PM by lynnlindmeier

    Can't cancel Creative Cloud subscription

    Cézar Eumann Mesas Level 1

      I’m having trouble while trying to cancel my Creative Cloud subscription (annual subscription, billed monthly, automatically renewed), under the account name Cezar Mesas, from Brazil. After login, I’ve followed the steps and ended with a message “Your contact options are: chat between 09:00 and 17:00”, but with no link to the chat.

      Any other attempt to get in touch with Adobe proved to be an endless loop, pointing to that same page.

      There is not an email address, a phone number, nothing but this forum. By the way, according to this forum, this seems to be common, with costumers becoming very aggressive due to redundant explanations and demands like “Adobe wants to know why you want to cancel your subscription”.

      Can someone inform me how to get in touch with the staff and the easyest way to cancel my subscription?

       

      Sincerely

       

      Cézar Eumann Mesas