If your computer can connect to the web, then you can download from here using your browser: Install Photoshop Lightroom
If you can no connect to the web at all, you need to get you network setup fixed.
What is that with the adapter not found ... please explain in more detail or post a screen capture.
My computer IS connected.
The ongoing problem is that ANY download link from Adobe server(s) will not connect.
I've ticked "Allow" in program settings in NIS, I've tried firewall totally off.
I have tried both Firefox and IE.
While searching for solution, I came across several answers which stated to disable
but this adapter is not displayed in Win 10.
I have tried Adobe's little file for resetting host file - no luck.
I maybe have to ask Symantec. I have found several earlier reports of NIS treating flashplayer as "hostile", however that is
not the case here with me.
Within LR I get this:
Within browser I get this; on ANY site for manually download
It's in Norwegian, but basically says ; can't find the server, have you written the address correctly,
are you connected, maybe firewall issue.
In another thread - and by net search - I read that many seem to encounter this problem with Adobe server.
A member located in Norway - which I am too - had help to change DNS to "universal server" to be able to connect.
That is a solution which is hard (if not impossible) to find through help/troubleshooting suggestions online from Adobe.
I do understand "the logic" of this solution, but I have never experienced anything like it when it comes to downloading from
vendor sites all over the world and timezones. I have had Adobe software earlier and downloading updates has never been a problem in earlier years.
I have located where to do DNS changes on my computer but I think I will need help to do the changes right.
Probably, I will have to change DNS for the only purpose of being able to connect to Adobe server and then change back again.
I find this to very odd in 2016. I will contact my network provider for guidance.
Maybe it will solve the problem.
Here's how to change the DNS Server. You can also try to use Google's DNS 184.108.40.206
Can you post 2 outputs from the command prompt?
Missing the IPv4 section of netstat. The entry with your IPv4 address must have the lowest metric.
What happens if you try to ping www.adobe.com?
You currently use your router for DNS resolution. Any settings wrong there? Switch DNS to 220.127.116.11 on your PC would reveal this.
DNS seems to work ... forget the change of the DNS server.
Regarding the hosts file: Located in C:\Windows\System32\drivers\etc, it usually does only contain entries with a # at the start of the line which means it is only a comment and not active and there are no active entries.
You may check this as well.
I assume you did follow these instructions: Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications
I have been trough 1. and 2. on the list.
Used the reset host exe with no luck.
I have also looked at #3 and been wondering if I should do something about the PDapp core permissions.
GlobalSign Root CA is there. I have no idea if changing/ticking/unticking anything here would make any change.
Are there anywhere else, outside Adobe server, to download updates?
If deactivating the Windows as well as the additional Firewall you have installed did not solve the issue, you can forget #3.
Make sure Server authentication is check in the Root CA - I can not see it in your print-screen.
Did the test under #1 work? Did you get the Adobe logo and something like Congratulations! You have successfully connected to Adobe License Management Server. for the CS link?
Yes, it is checked - it's the first entry in properties.
No, #1 did not work. Just the message of no connection.
2 days ago I tried #1 on my Ipad.....just to see what would happen.
Congratulations! on first try.
Because of all this troubleshooting ( on my third day now) and no sucsess on Win 10, I tried the Ipad again yesterday.
(Ipad is on Wifi.)
And what happened? NO connection!
I am grateful for the time you have spent trying to find a solution to this.
I am thinking I should contact my internet provider tomorrow (Monday) to explain it all and have them
examine how I am connected/ server - if changes can be made.
Please also verify the hosts file at the location I posted. You can open it with the editor.
Post back after talking to your provider.
I have now been searching for this issue in Norwegian.
I have found a discussion from last week where this exact problem is being connected to my internet provider.
The poster let adobe have remote control without being able to solve anything. (We are not alone )
Entries in host file are active (without #)
I will post back.
I'd try to deactivate the entries in the hosts file: put a # in front.
You need to open the editor as Administrator and then open the file, otherwise you won't be able to save changes.
Editing the hosts file didn't solve anything, but calling my internet provider did.
Luckily I got to talk to a young competent guy right away. (He was actually interested in the issue!)
We decided he should change the setting on my router to Googles 18.104.22.168 and 22.214.171.124.
We waited for a while, but quite fast this worked.
The router will change back to "automatically" if I reset the router, but not just pulling the plug out.
I have now been able to download/connect.
Thank you for all your help.
From this experience, maybe Adobe should more pronounced suggest on help files etc to contact one's
internet provider, giving the DNS hint?.
We are in different time zones around the world. ("Date and time settings"?)
I went through all of these Advanced solutions to connect + more. DNS isen't on the list.
By contacting my internet provider I didn't have to do the change of DNS myself. I could have done that, but
lots of people will not have technical know-how to dare to try. Besides, now the setting is changed in my router.
Opening Network and Sharing Center still shows like the screencap under.
Again McLion; thanks for all your help!
Happy it works for you now