I am trying to make a video, using Premier Elements 14. Most of the video files that I have on my hard drive are importing without a hitch, but one set, which happen to be an important set, are not coming through. When I try to add them, I get the "generic error" message.
They were sent to me as email attachments, which I then downloaded to my hard drive. They are all MP4 files. They have the following properties:
Frame width: 720
Frame height: 1280
Data rate: 4878 kbps
Total bitrate: 4940 kbps
Frame rate: 11 frames/second
Bit rate: 62 kbps
Channels: 1 (mono)
Audio sample rate: 44 kHz
Size: 5.89 MB
They are all in my download folder, and play fine on my computer, but for whatever reason, I can't get them into PE.
I tried concerting them to mov files, but that didn't make a difference.
Any thoughts/suggestions? I appreciate whatever assistance anyone may be able to offer.
Thanks so much.
I'd recommend downloading the great free program Handbrake.
Use Handbrake to convert these files to MP4s with a Constant Frame Rate and 30 fps.
That worked like a charm! Thank you very much for the quick and extremely helpful response.