2 Replies Latest reply on Aug 8, 2016 3:48 PM by martinc60342105

    Adobe Photoshop Lightroom has stopped working during IMPORT (Windows 10)




      My copy of Lightroom CC on Windows 10 keeps crashing every time I try to import images. Even if I don't import anything and just stay in the Import section of the program it will eventually crash. I noticed this happen once it had updated to the latest version of the program. My system is only 2 weeks old, all my parts are new and my graphics card (Nvidia GeForce GTX970) is only a year old. Is anyone else having this issue? I am getting extremely frustrated as this is preventing me from doing my work!


      This is the error that comes up in Event Viewer on Windows.


      Faulting application name: lightroom.exe, version:, time stamp: 0x574fc246

      Faulting module name: KERNELBASE.dll, version: 10.0.10586.494, time stamp: 0x5775e4c5

      Exception code: 0xc0000005

      Fault offset: 0x00000000000202b3

      Faulting process ID: 0x2a70

      Faulting application start time: 0x01d1eaf67a339f53

      Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

      Faulting module path: C:\Windows\system32\KERNELBASE.dll

      Report ID: 0a6d2ba1-3d5a-4c0c-a606-c81ebef75005

      Faulting package full name:

      Faulting package-relative application ID:



      I have done remote assistance with Adobe Staff twice. The first time resolved it after a reboot and it was closed off as resolved, the second time I had absolutely no help from the staff who didn't seem at all interested to what the issue was and he was not making any attempts to get the remote session working correctly!


      Please help!