3 Replies Latest reply on Oct 19, 2018 2:57 PM by Jocel

    Adobe Digital Editions keeps freezing when I try to open/read an acsm file.

    KrissieG

      I first got Adobe Digital Editions when I bought a book off of Books-a-million and needed it to read the file. It worked fine then. But recently, I wanted to re-read the book, I opened Adobe Digital Editions and it froze, giving me the classic Program not Responding message. I updated the program. I authorized my computer again. I removed the book from the library and brought it back in. It still won't open. I've tried with another ACSM file and it still freezes. I just end up closing it and opening it again and it still won't open. I don't remember if I downloaded the book and program when I had Windows 10 or not. But the second ACSM file I downloaded a week ago still doesn't work.

      No matter what Adobe Digital Editions still freezes. I've gotten it to open plain EPUB files, but it won't open any ACSM files. Is anyone else having this problem? If so, can you give me a hand so I can fix it? It would be greatly appreciated.

        • 1. Re: Adobe Digital Editions keeps freezing when I try to open/read an acsm file.
          Nanaky Level 5

          Closed Digital Edition.
          Rename the My Digital Edition folder under your Documents to My Digital Edition.old.

          Restart the software and try to download the eBook again.

          • 2. Re: Adobe Digital Editions keeps freezing when I try to open/read an acsm file.
            jcottrill

            I am having the same issues, now trying with ADE 4.5.8...no luck, using an Ontario, Canada library, have had some success in the past, the odd file seemed 'corrupted'...now, nothing. The library part of the download is working properly, but when I click on the .acsm file, ADE stalls, and finally I get (Not Responding) message....and this...has become very consistent!

            • 3. Re: Adobe Digital Editions keeps freezing when I try to open/read an acsm file.
              Jocel

              I have the same issue. I'm running version 4.5.9.184862. It used to work when borrowing ACSM files from our public library (in Canada as well). The last 3 books over the past week downloaded and created stubs in ADE, but ADE crashes before completing. When I restart ADE I see the stubs, but if I click Read on any of them ADE crashes again, and again.

              I tried removing the stubs, but they keep coming back like ghosts. I renamed the My Digital Edition folder, as suggested above by Nanaky, all other books disappear, but the ghost stubs of the last 3 borrowed books keep coming back.

              I uninstalled and cleaned the registry (Windows 10) best I could, restarted and reinstalled, but the ghosts stubs remain and borrowing more books keep crashing ADE. I don't know what else I can do at this point.  I am about to give up on Adobe Digital Edition as unreliable.