Our company was hounded and when is say hounded multiple emails and phone calls every day from multiple sales people from India to upgrade our small business from single users to enterprise. Accusing us of license violations which we didn't do but the threats kept coming. When we finally agreed they botched the change over causing hours of work and still can't get it right. If adobe is going to farm out all of its work to India then they should at least be able to handle it especially after weeks of pressure to change over. It seems ridiculous. Is adobe doing anything to address these type of experiences?
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