I used to insert my signature from an image on pdf documents and it worked perfectly for 2 years.
A couple of months ago the bug started, first randomly, now it is systematic.
If I wish to use the signature currently selected when opening Acrobat, it is OK. But if I want to change it all goes wrong.
After selecting my signature from a file ( fill & sign tools / change saved signature / browse /use an image/Accept ), all seems to be working fine, the new signature appears and I can move it where I want it to be.
But when I want to insert it, then a big crossed box ( a square with a X inside ) appears in place of my signature
I have tried to reinstall Acrobat through the help menu. It seemed to work once, but the next time I tried the bug was back again.
Did anyone face this, how to fix the damn thing ?
I spent hours for nothing, I am running into problems
May I add it is a true disgrace to have accepted to pay an expensive software and not even have a technical support when facing a true bug - even if coming from interferences - of their product.
Hi arnaudb47772731 ,
We are sorry for the inconvenience caused to you.
Try to check if there are any updates available for Acrobat XI , Open Acrobat>Help>Check for Updates...
Also try to use another image as a signature and check if its working fine.
If that doesn't work , try to repair Acrobat. Open Acrobat>Help>Repair Acrobat Installation.
If repairing doesn't work, try to remove Acrobat with Cleaner tool from here (for Windows):Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then reinstall Acrobat.
Let us know if you face any issue.
But for the last suggestion, I did try all of this and none of it worked. I also got professional help, and he could not fix it.
Which means this is a f... BUG
As I was taken by time I had to pay a second time for your f.... software, despite of losing a full day on the matter, not having access to proper support and not having the utilities I paid for when buying it for the first time.
I do resent all that, and this will last. Adobe manages its business as they like but let it be clear that as soon I can use any other software I'll do.