E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

[gjc228]

Previous discussions were for older versions of ADE.

I am running ADE 4.5.1.139278 and Windows 10 (fully updated). I am on a relatively new computer and ADE worked the last time I used it on 22 July.

Today when I download a book with ACSM I get the above message. Previous advice suggested de-authorising and re-authorising the computer. When I try this I get a message that effectively says I cannot do this and please try later.

What can I do?

[Nanaky]

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

[connys51638380]

It Helped. Happy.