6 Replies Latest reply on Aug 8, 2016 4:06 PM by malchijahw15018976

    Documents edited/commented on not updating/refreshing across devices.

    malchijahw15018976

      When adding comments to a pdf on my Galaxy S7, the comments do not always appear when I open it on my Galaxy tablet. I go to the Document Cloud tab to find the document, but all I get is the older version. I have tried everything from force-stopping the app to restarting the tablet itself, but I can't find a way to force the document to refresh on my tablet.

      I do this so I can study on the go or at work, and then have my work available on the larger screen on my tablet when I need it later. If this function doesn't work consistently, I can't rely on this app.

      The first image shows three comments on my phone. The second image shows those two comments added earlier today missing on my tablet.

       

      Phone.pngTablet.png