4 Replies Latest reply on Aug 3, 2016 11:42 PM by Nanaky

    Error getting License. E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

    sandrah84781069

      I have recently downloaded a new version of ADE and installed it on my computer. I borrowed a library book several days ago and it downloaded and opened in ADE without problem. Today I borrowed another book from the public library system and have downloaded it to my iPad into the Overdrive app. Tonight I wished to read it on my Mac so I downloaded the ACSM file and opened it in Digital Editions, but I am now getting the error message:

       

      Unable to download.

      Error getting License. License Server Communication Problem:

      E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

       

      I have reauthorised and reauthorised my computer, I have also tried using my public library card number/password to authorise ADE for Overdrive rather than using my Adobe ID. None of the strategies worked.

       

      I can find nothing in the help documentation to indicate that one is only allowed to borrow a book on one device or computer, and this is something I have done in the past, so what else can I do to solve this problem?