1 Reply Latest reply on Aug 3, 2016 11:43 PM by Nanaky

    how do i authorize my computer????


      I have talked to 3 people (1 kobo and 2 abobe) about this problem only to be told eventually that I need to go through this forum. I keep getting transferred but with no explanation as to why they can not help m. All I am being told is to wait while they retrieve my account details and asking what my issue is. When I tell them I am once again put on hold only to be asked the exact error message, put on hold then told that the next person I talk to is the one who can help me.  I have no idea what to do and am getting extremely frustrated as no one is explaining anything to me. Could someone please help me with why I am not allowed to authorize my computer so that I can use my kobo?


      The error message I am getting is that I am unable to use my Adobe ID to authorize more than one computer or mobile device.


      I do not remember ever using this program before or authorzing anything.


      Help please.

        • 1. Re: how do i authorize my computer????
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.