1 Reply Latest reply on Aug 3, 2016 11:43 PM by Nanaky

    how do i authorize my computer????

    garydumma

      I have talked to 3 people (1 kobo and 2 abobe) about this problem only to be told eventually that I need to go through this forum. I keep getting transferred but with no explanation as to why they can not help m. All I am being told is to wait while they retrieve my account details and asking what my issue is. When I tell them I am once again put on hold only to be asked the exact error message, put on hold then told that the next person I talk to is the one who can help me.  I have no idea what to do and am getting extremely frustrated as no one is explaining anything to me. Could someone please help me with why I am not allowed to authorize my computer so that I can use my kobo?

       

      The error message I am getting is that I am unable to use my Adobe ID to authorize more than one computer or mobile device.

       

      I do not remember ever using this program before or authorzing anything.

       

      Help please.

        • 1. Re: how do i authorize my computer????
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.