Good morning, I have a Canon 1DX Mark 11 and shoot in Raw. I also have Photoshop CC. According to the update in the HELP section nof the photoshop interface all in my CC system is up to date. My problem is that, having downloaded my files from the memory card onto my laptop, and trying to open up in photoshop, a box comes up that advises me that ""COULD NOT COMPLETE THE COMMAND BECAUSE THE FILE APPEARS TO BE FROM A CAMERA MODEL WHICH IS NOT SUPPORTED BY THE INSTALLED VERSION OF CAMERA RAW
I looked up the various camera Raw /camera requirements and the Canon 1DX Mark 11 requires Adobe camera Raw 9.6 for this camera and I HAVE 9.6 as a download but it still will not work.
I am desparate to fix this problem as I am going on a month long photographic safari in central Africa in two days time....6th August. PLEASE PLEASE someone help.
I looked up the various camera Raw /camera requirements and the Canon 1DX Mark 11 requires Adobe camera Raw 9.6 for this camera
The 1DX Mark II was actually first supported in Camera Raw 9.5
The current version is 9.6.1 so you may as well install that.
I HAVE 9.6 as a download
Not sure what you mean by that. You've downloaded. Have you installed?
In Photoshop, click Help > About Plug-Ins > Camera Raw to see which version is actually installed.
Many thanks I have installed 9.6.1 and all seems to be working.I am really very grateful to you for the trouble you took.