1 Reply Latest reply on Aug 4, 2016 11:54 PM by Nanaky

    Error message for two days

    No help from help

      When I open Adobe Digital Editions, no matter what book I click on, I get a message saying "Activation Server Error code: E_ACT_NOT_READY" .


      I sat on hold in the "chat" function for 30 minutes yesterday and a customer service person never came on the line. I need to read these books for work.  Does anyone have any idea what I need to do?



        • 1. Re: Error message for two days
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.