1 Reply Latest reply on Aug 4, 2016 11:54 PM by Nanaky

    Error message for two days

    No help from help

      When I open Adobe Digital Editions, no matter what book I click on, I get a message saying "Activation Server Error code: E_ACT_NOT_READY" .

       

      I sat on hold in the "chat" function for 30 minutes yesterday and a customer service person never came on the line. I need to read these books for work.  Does anyone have any idea what I need to do?

       

      Thanks

        • 1. Re: Error message for two days
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.