8 Replies Latest reply on Aug 9, 2016 7:49 AM by kristoftonik

    Cancellation of extended license purchase

    kristoftonik

      Hi,

       

      I accidentally made a purchase of the extended license of an image. (within my monthly membership)

      Once I clicked the download button I was charged 499,99 on my visa account with no possibility of cancelling this purchase.

      That is an expensive click.

       

      I don't want that picture for extended license. It was a simple mistake and is very easy to make on the site because the 2 buttons are directly aside the standard license.

       

      But there is no way to cancel this . I contacted the chat and I am waiting for an email from adobe. Hope it comes though. In the meanwhile an invoice of 499,99 already reached my inbox and will be charged on my visa account.

       

      Does anyone have a phone number of adobe belgium to contact and help me out?

       

      Kristof