4 Replies Latest reply on Aug 6, 2016 5:37 PM by angiem42723658

    In design CC 2015 has stopped working

    angiem42723658

      I have been using in design cc 2015 for the past few months on windows 10 with no issues. Yesterday i received the error upon opening the program.

       

      indesign error.JPG

       

      I have tried this suggestion posted on this thread Troubleshooting 101: Replace, or "trash" your InDesign preferences  but it has not resolved the issue. I clicked on yes to replace preferences in the dialogue box.

       

      There is a quick and easy method for doing this using the keyboard: close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences.

       

      Can you please let me know how to fix this. i have the latest installation and windows 10 has not updated at the time or just prior to this occurring on 5/8/16.

       

      Thanks Angie