1 Reply Latest reply on Aug 19, 2016 11:45 AM by kanikas17063107

    Creative Cloud Photography subscription recuring issues

    evgenyl18185040

      Hi,

       

      A month ago my Creative Cloud Photography subscription suddenly was suspended (expired) although I had a valid payment information in the account. I have contacted customer support, the issue was escalated, and after 5 days (when I was not able to use the software I paid for) the issue was resolved.

       

      And guess what happened yesterday, a month after previous incident? The same problem - Lightroom and Photoshop do not work, customer support escalated the issue again and I have to wait a few days until it will be (hopefully) resolved.

       

      BTW, the issue is not related to payment - they charge my card every month! But I am not able to use the service :-(

       

      My main question - should I expect this problem every month? Any suggestion how to avoid this problem?