8 Replies Latest reply on Aug 9, 2016 2:34 AM by MaggieM.1

    Paid to License Image but not downloaded and not in License history

    MaggieM.1

      Hi

       

      I tried to license image 90091335 this morning and got an error message to say there were problems with payments please try later. I then received a receipt by E-mail for the license but to the present time the image has not been received either in my downloads or in my license history.

       

      I did try again to license the same image about half an hour later but still got the payment error message.

       

      Please advise what I should do now.

       

      Kind Regards

       

      Margaret