0 Replies Latest reply on Aug 7, 2016 11:38 PM by thejust97613146

    Acrobat DC crashes while using acroapp object

    thejust97613146 Level 1

      While combining the PDF using c# application after the combining process is completed and the acroapp object is trying to exit we get the adobe not responding error.This comes once only in a day.The error event log is given below

      Log Name:      Application

      Source: Application Error

      Date: 8/5/2016 3:40:28 AM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User: N/A

      Computer: XXXXXXXX

      Description:

      Faulting application name: Acrobat.exe, version: 15.6.30119.36332, time stamp: 0x56740a62

      Faulting module name: ntdll.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d

      Exception code: 0xc0000374

      Fault offset: 0x000e6054

      Faulting process id: 0x1040

      Faulting application start time: 0x01d1eeec9f1de821

      Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe

      Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

      Report Id: e0834b9f-5adf-11e6-8116-005056ae14c2

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

      <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-08-05T07:40:28.000000000Z" />

      <EventRecordID>145906</EventRecordID>

      <Channel>Application</Channel>

      <Computer>XXXXXX</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Acrobat.exe</Data>

          <Data>15.6.30119.36332</Data>

          <Data>56740a62</Data>

          <Data>ntdll.dll</Data>

          <Data>6.3.9600.18233</Data>

          <Data>56bb4e1d</Data>

          <Data>c0000374</Data>

          <Data>000e6054</Data>

          <Data>1040</Data>

          <Data>01d1eeec9f1de821</Data>

          <Data>C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe</Data>

      <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

      <Data>e0834b9f-5adf-11e6-8116-005056ae14c2</Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>