You're using a very old version of the software.
Older versions of the software used to need to activate certain components the first time you used them. However, this feature was discontinued long ago and the web support no longer exists.
Try downloading and installing the free trial of version 14. You don't have to buy it, just install it. It may install the necessary components for you.
If not, I'm not sure what to recommend other than upgrading to a more recent (at least version 11) version of the software.