You probably need to permanently delete the files as they are held in an archive when you delete them.
The easiest way is to use the CC app on your computer by going to the files section and selecting the view archive option, your web browser should open showing the files.
Delete them using the options on the page.
Hi, as suggested I deleted the files in the archive and it works right afterword but now when I opened Creative Cloud the space is used by 100% again. I believe somethings wrong with the account?
What to do?
Every day, I get the message that my storage is full. There is nothing in storage. Archive is empty. Please advise.
I got the same "storage is full / cannot sync" message.
I checked on my local CC file folder and its only 13GB (on a 256Gb ssd hard drive)
I checked on my online CC account and there is nothing in storage, nothing in the archive.
Could you help us ?
I am receiving the same problem where I am trying to put files on the cloud and it says I do not have enough storage space. However, there is nothing in the archive folders and my assets says I am only using 8.46 MB of 100 GB. Can you please help?
1 person found this helpful
No. This answer is NOT correct. It does not answer the repeated question.
Archive is empty.
Files are empty.
Still receiving error message that it is full when it is not.
This is EXTREMELY aggravating and displays a complete lack of customer service.
I've been having the same issue for as long as I've had creative cloud. My CC folder is EMPTY, and yet I continue to get a warning that the folder is 94% full. I'm stuck using Lightroom classic because of this problem. Lightroom CC is completely useless and has been for as long as I've been a subscriber.
I believe I've finally figured out what was happening. Lightroom was synchronizing photos from my phone. These were not showing up in the "Creative Cloud Files" folder that the CC app links to. I went to lightroom.adobe.com/libraries/ and there they all were. After deleting the online library, my storage quota is at zero again.
Thanks, I will try your solution before I go on a complete "RANT!!"