3 Replies Latest reply on Aug 22, 2016 11:04 PM by Mohit Goyal

    Registered CS4 Serial Number stopped working after downloading Cloud based Indesign

    richardg79963147 Level 1

      A couple days after launching your Cloud Based Indesign, my photoshop CS4 asked me to enter my serial code. I did and I got this message. "The serial number you entered is not valid. Click OK to retry entering the serial number" The serial number I entered and rentered over and over is my registered number listed in my Adobe account.


      This has happened years ago and you reset something on your end while I was on the phone with you and everything was OK again.


      You no longer have that service so I pray someone will at adobe will see this and help me out.


      Please, I beg you, someone at Adobe see this post and reset what ever needs to be reset so I can get back to work.




      Screen Shot 2016-08-08 at 6.58.39 PM.png