1 Reply Latest reply on Aug 9, 2016 11:20 AM by Szalam

    Latest Version of After Effect will not install through CC App

    Bob Howes Adobe Community Professional & MVP

      I've been trying to install the latest update to AE via the Creative Cloud desktop app but the installation has failed 3 times.  The error message I get is:

       

      Exit Code: 146

      -------------------------------------- Summary --------------------------------------

      - 2 fatal error(s), 0 error(s), 1 warnings(s)

       

      FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobeCharacterAnimatorPreview4AllTrial', version:1.0.4.184

      FATAL: Error occurred in install of package (Name: AdobeCharacterAnimatorPreview4AllTrial Version: 1.0.4.184). Error code: '146'

      WARN: Failed to move directory 'C:\adobeTemp\ETR67E4.tmp\1\universal\Support Files' to 'C:\Program Files\Adobe\Adobe Character Animator (Preview 4)\Support Files'

      -------------------------------------------------------------------------------------

       

      I had a similar problem with Photoshop but changing the name of the previously installed version fixed that.  However, I've renamed my old AE folder but it still won't load. 

       

      Any suggestions?