10 Replies Latest reply on Aug 12, 2016 6:40 AM by Szalam

    Installation problem

    ilonad79130888

      Hi,

      I have problem with After Effects and Premiere pro cs5 installation. Another programs from master collections cs5 works but AE and premiere not.

      I try to uninstall and clean by cleaner tool and install then but it still the same problem.

      I have found some topic on forum to install trial and activate next, but it still not working.

       

      Adobe MC CS5, windows 7

        • 1. Re: Installation problem
          Peru Bob Adobe Community Professional & MVP

          Do you have 64 bit Windows 7?

          They won't run on 32 bit.

          • 2. Re: Installation problem
            ilonad79130888 Level 1

            64 bit windows, that master collection was working, but yesterday stopped and only AE and Premiere i cannot reinstall

            • 3. Re: Installation problem
              Szalam Adobe Community Professional & MVP

              Please specify exactly what sort of problems you are experiencing. Full text of any error messages would be useful.

              • 4. Re: Installation problem
                Szalam Adobe Community Professional & MVP

                Also, do you have Service pack 1 installed for Windows 7?

                • 5. Re: Installation problem
                  ilonad79130888 Level 1

                  Yes, Service pack 1 installed.

                   

                  I try install AE, Premiere, Photoshop, Illustrator. Illustrator and photoshop is ok but AE and premiere not.

                   

                  error log:

                  Exit Code: 6

                   

                   

                   

                   

                  -------------------------------------- Summary --------------------------------------

                   

                   

                   

                   

                  - 0 fatal error(s), 38 error(s), 25 warning(s)

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                  WARNING: Payload cannot be installed due to dependent operation failure

                   

                  ERROR: 7 Unable to move file (reboot) at "C:\Program Files\Common Files\Adobe\SavedFonts\forRebootInstall\AdobeArabic-Bold.otf" to "C:\Windows\Fonts\AdobeArabic-Bold.otf". Error 5 Odmowa dostępu.

                   

                  ERROR: 7 Command ARKMoveFileCommand failed.

                   

                  ERROR: 6 Unable to move file (reboot) at "C:\Program Files (x86)\Common Files\Adobe\SavedFonts\forRebootInstall\ACaslonPro-Bold.otf" to "C:\Windows\Fonts\ACaslonPro-Bold.otf". Error 5 Odmowa dostępu.

                   

                  ERROR: 6 Command ARKMoveFileCommand failed.

                   

                  ERROR: 6 Unable to move file (reboot) at "C:\Program Files (x86)\Common Files\Adobe\SavedFonts\forRebootInstall\AdobeArabic-Bold.otf" to "C:\Windows\Fonts\AdobeArabic-Bold.otf". Error 5 Odmowa dostępu.

                   

                  ERROR: 6 Command ARKMoveFileCommand failed.

                   

                  ERROR: 7 Unable to move file (reboot) at "C:\Program Files\Common Files\Adobe\SavedFonts\forRebootInstall\ACaslonPro-Bold.otf" to "C:\Windows\Fonts\ACaslonPro-Bold.otf". Error 5 Odmowa dostępu.

                   

                  ERROR: 7 Command ARKMoveFileCommand failed.

                   

                  ERROR: The following payload errors were found during install:

                   

                  ERROR:  - Adobe Premiere Pro CS5: Failed due to Language Pack installation failure

                   

                  ERROR:  - Adobe After Effects CS5: Failed due to Language Pack installation failure

                   

                  ERROR:  - KoreanSpeechAnalysisModels: Install failed

                   

                  ERROR:  - Recommended Common Fonts Installation x64: Install failed

                   

                  ERROR:  - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed

                   

                  ERROR:  - Adobe Premiere Pro CS5 Third Party Content Wrapper: Install failed

                   

                  ERROR:  - ItalianSpeechAnalysisModels: Install failed

                   

                  ERROR:  - Adobe Premiere Pro CS5_AdobePremierePro5en_USLanguagePack: Install failed

                   

                  ERROR:  - SpanishSpeechAnalysisModels: Install failed

                   

                  ERROR:  - Adobe After Effects CS5 Third Party Content Wrapper: Install failed

                   

                  ERROR:  - GermanSpeechAnalysisModels: Install failed

                   

                  ERROR:  - Adobe After Effects CS5 Support: Install failed

                   

                  ERROR:  - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed

                   

                  ERROR:  - Adobe Premiere Pro CS5 Third Party Royalty Content Wrapper: Install failed

                   

                  ERROR:  - Required Common Fonts Installation x64: Install failed

                   

                  ERROR:  - InternationalEnglishSpeechAnalysisModels: Install failed

                   

                  ERROR:  - AdobeColorVideoProfilesAE CS5: Install failed

                   

                  ERROR:  - Required Common Fonts Installation: Install failed

                   

                  ERROR:  - Adobe After Effects CS5 Presets: Install failed

                   

                  ERROR:  - AmericanEnglishSpeechAnalysisModels: Install failed

                   

                  ERROR:  - Pixel Bender Toolkit: Install failed

                   

                  ERROR:  - Adobe After Effects CS5 Template Projects & Footage: Install failed

                   

                  ERROR:  - Recommended Common Fonts Installation: Install failed

                   

                  ERROR:  - FrenchSpeechAnalysisModels: Install failed

                   

                  ERROR:  - AdobeMotionPicture CS5: Install failed

                   

                  ERROR:  - JapaneseSpeechAnalysisModels: Install failed

                   

                  ERROR:  - Adobe Premiere Pro CS5 Functional Content: Install failed

                   

                  ERROR:  - Adobe Premiere Pro CS5 Support: Install failed

                   

                  ERROR:  - Adobe Media Encoder CS5 Dolby WRAPPER X64: Install failed

                   

                  -------------------------------------------------------------------------------------

                  • 7. Re: Installation problem
                    ilonad79130888 Level 1

                    i tried but still not working..

                    could windows reinstall help? or not?

                    • 8. Re: Installation problem
                      Szalam Adobe Community Professional & MVP

                      Are you running the installation app as an administrator?

                      • 9. Re: Installation problem
                        ilonad79130888 Level 1

                        System format helped.

                        I'm really dissapointed adobe support.

                        • 10. Re: Installation problem
                          Szalam Adobe Community Professional & MVP

                          I'm glad you got things working. You didn't mention you had contacted Adobe support, what happened with them?

                          Did my suggestion to run as Administrator not help?