3 Replies Latest reply on Aug 11, 2016 11:07 AM by Szalam

    Update to 13.8.1 failing

    AllTheGoodNamesAreGone

      On El Capitan, 10.11.6, updating through the creative cloud desktop app fails every time. Exit code 145 on the super helpful 'learn more' link

       

      Uinstalled CC desktop, reinstalled, restarted, all several times.

       

      Updates for all of the 2015.3 apps are failing to install.

       

      Any ideas or a direct download link to the update?

        • 1. Re: Update to 13.8.1 failing
          Szalam Adobe Community Professional & MVP

          Did you run the CC Cleaner between uninstalling and reinstalling? If not, try doing that. Also, after the CC Cleaner, it wouldn't hurt to poke around and see if there are any files or folders still hiding and remove them.

          • 2. Re: Update to 13.8.1 failing
            AllTheGoodNamesAreGone Level 1

            Hey, thanks for the reply!

             

            I figured it out, but not sure why this was an issue...

             

            Something in my install of Team Render R16 was causing it to hang up. Got this error today. Just moved that folder to the desktop and now everything is updating

             

            Exit Code: 145

            -------------------------------------- Summary --------------------------------------

            - 2 fatal error(s), 0 error(s), 2 warnings(s)

             

            FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeAfterEffects13.8AllTrial', version:13.8.1.38

            FATAL: Error occurred in install of package (Name: AdobeAfterEffects13.8AllTrial Version: 13.8.1.38). Error code: '145'

            WARN: target folder '/Applications/MAXON/Team Render Client R16/resource/modules/objects/description/ocapsule.res/Adobe After Effects CC 2015.3/Presets' does not exist, treating package 'AdobeAfterEffects13.8AllTrial' as uninstalled

            WARN: Destination path is file or already used "/Applications/MAXON/Team Render Client R16/resource/modules/objects/description/ocapsule.res/Adobe After Effects CC 2015.3"

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