1 Reply Latest reply on Aug 12, 2016 12:29 AM by Nanaky

    Erase Computer Authorization


      I can't 'Erase Auth...' initially I couldn't remember my password, so I reset my Adobe ID password online. However I still can't change the user, the message reads "Unable to Erase Authorization. Please try after some time." will this work eventually or am I wasting my time? I tried uninstalling ADE and re-installing it but it automatically Authorizes it with the old ID.


      I thought that maybe I could get the seller to re-issue the book to the ID I seem to be stuck with.


      Many thanks, Jamie

        • 1. Re: Erase Computer Authorization
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.