1 Reply Latest reply on Aug 12, 2016 12:29 AM by Nanaky

    Erase Computer Authorization

    jamiel75886915

      I can't 'Erase Auth...' initially I couldn't remember my password, so I reset my Adobe ID password online. However I still can't change the user, the message reads "Unable to Erase Authorization. Please try after some time." will this work eventually or am I wasting my time? I tried uninstalling ADE and re-installing it but it automatically Authorizes it with the old ID.

       

      I thought that maybe I could get the seller to re-issue the book to the ID I seem to be stuck with.

       

      Many thanks, Jamie

        • 1. Re: Erase Computer Authorization
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.