13 Replies Latest reply on Oct 23, 2016 9:40 AM by spiveylk@gru.net

    Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>

    spiveylk@gru.net

      No matter what I try, including the stuff on the forums,  flashplayer (or shockwave) absolutely refuses to download properly and install at all.  I am beginning to believe they hate me.  My installation worked just fine until about a week ago, then it disappeared and I can't get it back.  I really am annoyed that flashplayer won't work.  What good is a software company that has products which refuse to work?

        • 1. Re: Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>
          Carm01 Level 4

          Before posting, please read and provide the following information:

          • 2. Re: Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>
            spiveylk@gru.net Level 1

            As 3:50 PM 15 Aug 2016, There is no answer, so, I suppose this question doesn't have an answer.  Adobe blew it and are hiding it on  the Forums.

            ---------------------------------------------------------------------

             

            I'm running:

             

            Windows 7 Professional version 6.1

             

            Internet Explorer version 11.0.9600.18426

             

                      update version 11.0.34

             

                      product ID 00150-2000-00003-AA459

             

            Involved: Flashplayer Version 22.0.0.510  I believe I had been running an earlier version of Flashplayer before it started failing.

             

              

             

              

             

            1) Flashplayer had been running very well for me until just before the end of July and all of a sudden it started showing a message that I needed to install Flashplayer and Flashplayer wouldn't run at all.

             

            2) I go to the Adobe website for downloading and installing Flashplayer.

             

            I clear selection for installing Google Chrome.  Don't want it.

             

            Left click on download.

             

            Left click on 'save as' and save to desktop.

             

            Go to desktop and click on the icon for Flashplayer.

             

            Click on allow to install.

             

            It runs and gets to the end, step 3 of 3 and wants me to download and pay for a bunch of pictures which I don't want.

             

            Close window.

             

            Icon for Flashplayer on desktop is gone and I can';t find Flashplayer anywhere on computer except in file "Downloads" but nothing will run from there.

             

            If I pull up something which requires Flashplayer, such as BBC video,  I get an error message that Flashplayer isn't installed and that I need to install it.

             

            It does the same things when I have enabled/disabled ActiveX and enabled/disabled the Flashplayer add-on or enabled/disabled the Shockwave add-on.

             

            3) My control panel shows an icon for Flashplayer (32 bit), but my Win 7 is running 64 bit.

            4) I have set Windows Media Player as the default media player, after many attempts to get Flashplayer or Shockwave player.  Windows player will play most stuff, unless it is apparently limited to Flashplayer by uploader.

            • 3. Re: Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>
              spiveylk@gru.net Level 1

              ------------------
              System Information
              ------------------
              Time of this report: 7/30/2016, 11:32:54
                     Machine name: SPIVEYLKHOME
                 Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
                         Language: English (Regional Setting: English)
              System Manufacturer: Hewlett-Packard
                     System Model: HP Compaq 6005 Pro SFF PC
                             BIOS: Default System BIOS
                        Processor: AMD Phenom(tm) II X3 B75 Processor (3 CPUs), ~3.0GHz
                           Memory: 4096MB RAM
              Available OS Memory: 3584MB RAM
                        Page File: 2267MB used, 4897MB available
                      Windows Dir: C:\Windows
                  DirectX Version: DirectX 11
              DX Setup Parameters: Not found
                 User DPI Setting: 120 DPI (125 percent)
              System DPI Setting: 96 DPI (100 percent)
                  DWM DPI Scaling: Disabled
                   DxDiag Version: 6.01.7601.17514 32bit Unicode

              ------------
              DxDiag Notes
              ------------
                    Display Tab 1: No problems found.
                      Sound Tab 1: No problems found.
                      Sound Tab 2: No problems found.
                        Input Tab: No problems found.

              --------------------
              DirectX Debug Levels
              --------------------
              Direct3D:    0/4 (retail)
              DirectDraw:  0/4 (retail)
              DirectInput: 0/5 (retail)
              DirectMusic: 0/5 (retail)
              DirectPlay:  0/9 (retail)
              DirectSound: 0/5 (retail)
              DirectShow:  0/6 (retail)

              ---------------
              Display Devices
              ---------------
                        Card name: ATI Radeon HD 4200
                     Manufacturer: Advanced Micro Devices, Inc.
                        Chip type: ATI display adapter (0x9710)
                         DAC type: Internal DAC(400MHz)
                       Device Key: Enum\PCI\VEN_1002&DEV_9710&SUBSYS_3047103C&REV_00
                   Display Memory: 1906 MB
                 Dedicated Memory: 371 MB
                    Shared Memory: 1535 MB
                     Current Mode: 1920 x 1080 (32 bit) (60Hz)
                     Monitor Name: S230HL
                    Monitor Model: S230HL
                       Monitor Id: ACR0280
                      Native Mode: 1920 x 1080(p) (60.000Hz)
                      Output Type: HD15
                      Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,a tiumdva,atiumd6a.cap,atitmm64.dll
              Driver File Version: 8.17.0010.1103 (English)
                   Driver Version: 8.910.0.0
                      DDI Version: 10.1
                     Driver Model: WDDM 1.1
                Driver Attributes: Final Retail
                 Driver Date/Size: 10/13/2011 19:33:48, 892416 bytes
                      WHQL Logo'd: Yes
                  WHQL Date Stamp:
                Device Identifier: {D7B71EE2-D450-11CF-C377-4D10BEC2C535}
                        Vendor ID: 0x1002
                        Device ID: 0x9710
                        SubSys ID: 0x3047103C
                      Revision ID: 0x0000
              Driver Strong Name: oem7.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS880:8.910.0.0:pci\ven_1002&dev_9710&subsys_304710 3c
                   Rank Of Driver: 00E60001
                      Video Accel: ModeMPEG2_A ModeMPEG2_C
                 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     D3D9 Overlay: Not Supported
                          DXVA-HD: Not Supported
                     DDraw Status: Enabled
                       D3D Status: Enabled
                       AGP Status: Enabled

              -------------
              Sound Devices
              -------------
                          Description: Headphones (High Definition Audio Device)
              Default Sound Playback: Yes
              Default Voice Playback: Yes
                          Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C3047&REV_1001
                      Manufacturer ID: 1
                           Product ID: 65535
                                 Type: WDM
                          Driver Name: HdAudio.sys
                       Driver Version: 6.01.7601.17514 (English)
                    Driver Attributes: Final Retail
                          WHQL Logo'd: Yes
                        Date and Size: 11/20/2010 23:23:47, 350208 bytes
                          Other Files:
                      Driver Provider: Microsoft
                       HW Accel Level: Basic
                            Cap Flags: 0xF1F
                  Min/Max Sample Rate: 100, 200000
              Static/Strm HW Mix Bufs: 1, 0
              Static/Strm HW 3D Bufs: 0, 0
                            HW Memory: 0
                     Voice Management: No
              EAX(tm) 2.0 Listen/Src: No, No
                 I3DL2(tm) Listen/Src: No, No
              Sensaura(tm) ZoomFX(tm): No

                          Description: Speakers (High Definition Audio Device)
              Default Sound Playback: No
              Default Voice Playback: No
                          Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C3047&REV_1001
                      Manufacturer ID: 1
                           Product ID: 65535
                                 Type: WDM
                          Driver Name: HdAudio.sys
                       Driver Version: 6.01.7601.17514 (English)
                    Driver Attributes: Final Retail
                          WHQL Logo'd: Yes
                        Date and Size: 11/20/2010 23:23:47, 350208 bytes
                          Other Files:
                      Driver Provider: Microsoft
                       HW Accel Level: Basic
                            Cap Flags: 0xF1F
                  Min/Max Sample Rate: 100, 200000
              Static/Strm HW Mix Bufs: 1, 0
              Static/Strm HW 3D Bufs: 0, 0
                            HW Memory: 0
                     Voice Management: No
              EAX(tm) 2.0 Listen/Src: No, No
                 I3DL2(tm) Listen/Src: No, No
              Sensaura(tm) ZoomFX(tm): No

              ---------------------
              Sound Capture Devices
              ---------------------
              -------------------
              DirectInput Devices
              -------------------
                    Device Name: Mouse
                       Attached: 1
                  Controller ID: n/a
              Vendor/Product ID: n/a
                      FF Driver: n/a

                    Device Name: Keyboard
                       Attached: 1
                  Controller ID: n/a
              Vendor/Product ID: n/a
                      FF Driver: n/a

                    Device Name: USB Keyboard
                       Attached: 1
                  Controller ID: 0x0
              Vendor/Product ID: 0x1A2C, 0x2124
                      FF Driver: n/a

                    Device Name: USB Keyboard
                       Attached: 1
                  Controller ID: 0x0
              Vendor/Product ID: 0x1A2C, 0x2124
                      FF Driver: n/a

              Poll w/ Interrupt: No

              -----------
              USB Devices
              -----------
              + USB Root Hub
              | Vendor/Product ID: 0x1002, 0x4397
              | Matching Device ID: usb\root_hub
              | Service: usbhub

              ----------------
              Gameport Devices
              ----------------

              ------------
              PS/2 Devices
              ------------
              + HID Keyboard Device
              | Vendor/Product ID: 0x1A2C, 0x2124
              | Matching Device ID: hid_device_system_keyboard
              | Service: kbdhid
              |
              + Terminal Server Keyboard Driver
              | Matching Device ID: root\rdp_kbd
              | Upper Filters: kbdclass
              | Service: TermDD
              |
              + HID-compliant mouse
              | Vendor/Product ID: 0x046D, 0xC408
              | Matching Device ID: hid_device_system_mouse
              | Service: mouhid
              |
              + Terminal Server Mouse Driver
              | Matching Device ID: root\rdp_mou
              | Upper Filters: mouclass
              | Service: TermDD

              ------------------------
              Disk & DVD/CD-ROM Drives
              ------------------------
                    Drive: C:
              Free Space: 776.7 GB
              Total Space: 949.8 GB
              File System: NTFS
                    Model: WD1000FYPS-12ZKB0 ATA Device

                    Drive: E:
              Free Space: 2542.5 GB
              Total Space: 2861.4 GB
              File System: NTFS
                    Model: WD My Book 1140 USB Device

                    Drive: D:
                    Model: TSSTcorp DVD+-RW TS-H653G ATA Device
                   Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

              --------------
              System Devices
              --------------
                   Name: PCI standard PCI-to-PCI bridge
              Device ID: PCI\VEN_1022&DEV_9602&SUBSYS_96021022&REV_00\3&E89B380&0&08
                 Driver: n/a

                   Name: ATI I/O Communications Processor SMBus Controller
              Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_3047103C&REV_3C\3&E89B380&0&A0
                 Driver: n/a

                   Name: Standard OpenHCD USB Host Controller
              Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_3047103C&REV_00\3&E89B380&0&A5
                 Driver: n/a

                   Name: PCI standard host CPU bridge
              Device ID: PCI\VEN_1022&DEV_9601&SUBSYS_3047103C&REV_00\3&E89B380&0&00
                 Driver: n/a

                   Name: ATI I/O Communications Processor PCI Bus Controller
              Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&E89B380&0&A4
                 Driver: n/a

                   Name: Standard OpenHCD USB Host Controller
              Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_3047103C&REV_00\3&E89B380&0&99
                 Driver: n/a

                   Name: PCI standard host CPU bridge
              Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&E89B380&0&C4
                 Driver: n/a

                   Name: High Definition Audio Controller
              Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_3047103C&REV_00\3&E89B380&0&A2
                 Driver: n/a

                   Name: Standard OpenHCD USB Host Controller
              Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_3047103C&REV_00\3&E89B380&0&91
                 Driver: n/a

                   Name: PCI standard host CPU bridge
              Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&E89B380&0&C3
                 Driver: n/a

                   Name: Standard OpenHCD USB Host Controller
              Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_3047103C&REV_00\3&E89B380&0&98
                 Driver: n/a

                   Name: PCI standard host CPU bridge
              Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&E89B380&0&C2
                 Driver: n/a

                   Name: Standard OpenHCD USB Host Controller
              Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_3047103C&REV_00\3&E89B380&0&90
                 Driver: n/a

                   Name: PCI standard host CPU bridge
              Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&E89B380&0&C1
                 Driver: n/a

                   Name: Standard Enhanced PCI to USB Host Controller
              Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_3047103C&REV_00\3&E89B380&0&9A
                 Driver: n/a

                   Name: PCI standard host CPU bridge
              Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&E89B380&0&C0
                 Driver: n/a

                   Name: Broadcom NetXtreme Gigabit Ethernet
              Device ID: PCI\VEN_14E4&DEV_1681&SUBSYS_3047103C&REV_10\4&3AA908F&0&0050
                 Driver: n/a

                   Name: Standard Enhanced PCI to USB Host Controller
              Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_3047103C&REV_00\3&E89B380&0&92
                 Driver: n/a

                   Name: ATI Radeon HD 4200
              Device ID: PCI\VEN_1002&DEV_9710&SUBSYS_3047103C&REV_00\4&CDA260&0&2808
                 Driver: n/a

                   Name: PCI standard PCI-to-PCI bridge
              Device ID: PCI\VEN_1022&DEV_9609&SUBSYS_3047103C&REV_00\3&E89B380&0&50
                 Driver: n/a

                   Name: Standard Dual Channel PCI IDE Controller
              Device ID: PCI\VEN_1002&DEV_4390&SUBSYS_3047103C&REV_00\3&E89B380&0&88
                 Driver: n/a

                   Name: PCI standard ISA bridge
              Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_3047103C&REV_00\3&E89B380&0&A3
                 Driver: n/a

              ------------------
              DirectShow Filters
              ------------------

              DirectShow Filters:
              WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
              WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
              WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
              MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
              Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
              WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
              WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
              Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
              Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
              ATI Ticker,0x00200000,0,1,Ticker.ax,
              DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
              Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.19091
              WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
              Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
              AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.19091
              VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.19091
              SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
              Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
              AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
              StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
              MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
              MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.19091
              SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
              VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
              MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
              Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
              SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
              Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
              Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
              MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.19091
              MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
              DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
              Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.19091
              Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
              ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.19091
              Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
              MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
              Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.19091
              Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.19091
              Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.19091
              VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
              WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
              VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
              MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
              File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
              iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
              iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
              WAV Dest,0x00200000,0,0,wavdest.ax,9.00.0000.0000
              DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.19091
              MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
              Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.19091
              AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.19091
              RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
              Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
              WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
              MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
              DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
              SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
              Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
              MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
              Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
              StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
              Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
              Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.19091
              AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
              AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.19091
              Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
              MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
              Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
              File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.19091
              Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
              StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
              AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
              Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.19091
              File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.19091
              File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.19091
              Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
              Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.19091
              BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
              MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.19091

              WDM Streaming Tee/Splitter Devices:
              Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

              Video Compressors:
              WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
              WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
              MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
              DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
              MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.19091
              Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
              Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
              Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
              Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
              Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

              Audio Compressors:
              WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
              WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
              IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
              PCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
              Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
              GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.19091
              CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.19091
              CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.19091
              MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.19091

              PBDA CP Filters:
              PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
              PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
              PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

              Midi Renderers:
              Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
              Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.19091

              WDM Streaming Rendering Devices:
              HD Audio Headphone,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
              HD Audio Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

              BDA Network Providers:
              Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
              Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
              Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
              Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
              Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

              Multi-Instance Capable VBI Codecs:
              VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

              BDA Transport Information Renderers:
              BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
              MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

              BDA CP/CA Filters:
              Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
              Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
              PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
              XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

              WDM Streaming Communication Transforms:
              Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

              Audio Renderers:
              Headphones (High Definition Aud,0x00200000,1,0,quartz.dll,6.06.7601.19091
              Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
              Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.19091
              DirectSound: Headphones (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.19091
              DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.19091
              Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7601.19091

              ---------------
              EVR Power Information
              ---------------
              Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
                Quality Flags: 2576
                  Enabled:
                  Force throttling
                  Allow half deinterlace
                  Allow scaling
                  Decode Power Usage: 100
                Balanced Flags: 1424
                  Enabled:
                  Force throttling
                  Allow batching
                  Force half deinterlace
                  Force scaling
                  Decode Power Usage: 50
                PowerFlags: 1424
                  Enabled:
                  Force throttling
                  Allow batching
                  Force half deinterlace
                  Force scaling
                  Decode Power Usage: 0

              • 4. Re: Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>
                Carm01 Level 4

                Try using the offline installers for flash player. I have A guide for the manual process. In theory you only need to do step two, download the latest version from the offline installer page, close your browsers and run the installer>

                Guide to Manually updating Flash Player for Windows

                 

                Best Regards

                Please be sure to mark my post here helpful or answered if I assisted you

                Thanks

                • 5. Re: Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>
                  spiveylk@gru.net Level 1

                  As far as I can tell, I have tried everything you suggested multiple times and still have no success with FlashPlayer installation.  I'm just chalking it up to Adobe FlashPlayer being worthless. 

                  • 6. Re: Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>
                    ridhijain Adobe Employee

                    Hi,

                     

                    You have mentioned that you tried installing Flash Player version 22.0.0.510. The latest available Flash Player for IE(ActiveX) is 22.0.0.210. Secondly, you have mentioned that it asks you to pay for pictures whereas official Flash Player does not.

                    Probably you are not picking the Flash Player from official page. Please run the uninstaller available at Uninstall Flash Player for Windows

                    Then download the flash player from Adobe Flash Player Install for all versions and try installing it. If you still face issues, please share the logs. You can go through Where do I find the Flash Player installation log on Windows?  and share the logs How to share a document here.

                     

                    Thanks!

                    • 7. Re: Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>
                      spiveylk@gru.net Level 1

                      If it was 510, then that is what came up on the adobe install page.  I see it showing 210 now.  I also tried 18.* and 11.* with the same result.  Here's the log file. 

                      Shared Files - Acrobat.com

                       

                      The  whole problem is that the FlashPlayer won't install properly.  As a simple user I should not have to have a PhD in Computer Software Engineering to do it.  I see that I'm not the only person having this problem.  I'm just asking Adobe to make their installer work the way they say it will.

                      • 8. Re: Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>
                        maria__ Adobe Employee

                        Flash Player is a free product and there is no requirement to purchase anything.  What you're seeing on 'step 3 of 3' is an optional offer that displays after Flash Player has been successfully installed.

                         

                        The Flash Player (32-bit) item you're seeing in the Control Panel is the Local Settings Manager (aka Control Panel). It is a 32-bit application, which is why it is displaying '32-bit' on your 64-bit OS.

                         

                        The log file you posted does not show any errors for the most recent Flash Player installation attempts.

                         

                        Please do the following:

                         

                        Thank you

                        • 9. Re: Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>
                          spiveylk@gru.net Level 1

                          Capture.PNG

                           

                          I have downloaded at least three (3) versions of Flashplayer.  Every time I do the install it all seems to go allright, however I can never find it afterwards and it will not run,  It just keeps telling me that I need to install Flashplyer.  I've probably tried to install a hundred times with no success.  Software writers should make it happen pretty smoothly and/or give an error message that is intelligible.

                          • 10. Re: Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>
                            Carm01 Level 4

                            I am going to make an alternate suggestion If you click on my profile, you will see some utilities in my url i developed. If after reading about them you could also give them a try to see if that helps you out. It not something that as of lately i like to endorse too much on here out of respect to the official processes of this forum but they are available to try out.

                             

                            Best Regards

                            Please be sure to mark my post here helpful or answered if I assisted you

                            Thanks

                            • 11. Re: Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>
                              maria__ Adobe Employee

                              Did you attempt any of the steps I requested you to perform?  If so, what were the result?

                              • 12. Re: Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>
                                spiveylk@gru.net Level 1

                                m_vargas:  I tried all of them, result the same as all the other times.  Flashplayer seems to install ok, but, it's no where to be found and won't run.  I do have one more thing to try: run a search for any file that has anything to do with Adobe and manually delete each and every one of them, then try install.  Of course this could cost me the loss of other programs.

                                • 13. Re: Why does flasjplayer OR shockwave refuse to install no matter what I do (including the forums)>
                                  spiveylk@gru.net Level 1

                                  I think  I've got it,  if you use Google Chrome the videos play just fine, in Internet Explorer you can't get them to work in any way.  I guess Adobe has just gone money hungry since they can get money from Google.  After three months and hundreds of tries I can't get Flashplayer to work after it flashes a bunch of screens by.