2 Replies Latest reply on Dec 10, 2017 8:08 AM by Alexey T

    I can not unsubscribe

    Aevien Level 1

      Hello!

       

      What's happening. I have a few months can not get on its subscription management page. Payment happens with my credit card and can not do anything. The forum is nothing intelligible to me no one can say. Unsubscribe me, I will show you here. And please return the money that has been spent, due to problems on your site.

       

      Unsubscribe this plans:

      Creative Cloud Photography plan (one-year)

      Creative Cloud single-app membership for Animate (one-year)

       

      Here is the error I get.

       

      Error:

      We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.

      Error Number:  SYS_000001

       

      Do not tell me that it is necessary to clear your browser cache. It does not help. Please solve the problem