4 Replies Latest reply on Aug 30, 2016 9:51 AM by DD3D

    Cannot save preview video to project


      Premier Pro CC2015.3

      Windows 7


      When I save stock preview (watermarked) video clips to my library through the library panel

      inside premiere pro the clip shows up in the library panel but when

      I right click on the clip and select "add to project" the download

      progress window appears  with a "waiting" status. After about a minute

      I get an error message saying cannot download due to "Invalid user access token".

      When I "download to computer" directly from the adobe stock  site the clip downloads successfully

      and imports into the project but is not contained in the library.

      Can someone give me some guidance on what is causing this behavior?

      Thanks for any help you can provide


      Brian Hauf

      [Personal info removed by Mod]