8 Replies Latest reply on Aug 17, 2016 9:35 PM by garybo123

    ADE authorization Windows 10

    garybo123

      Finally got 4.51 to open. Next problem: E_adept_request_expired. Here's what I've done:

      1. uninstall ADE

      2. export Adept reg key

      3. delete same reg key

      4. reboot

      5. re-install 4.5 as admin; install details show "completed"

      6. open ADE, library view

      7. ctrl-shift-D to delete activation; no message, so not activated

      8. associate acsm and epub files with ADE

      9. download NEWLY requested epub library book, today's date, time and time zone

      10. click on acsm file: opens ADE and requests authorization

      11. attempt with Adobe ID and Overdrive ID: error msg: E_adept_request_expired

      12. authorize without ID doesn't work

      13. create Adobe ID and I forgot password don't work and freezes the app.

       

       

      I can manually add an epub book and read it in ADE, no problem, so the program is working, the activation seems to be blocked, probably on my end.

       

      What step can I next try?

      thanks,

        • 1. Re: ADE authorization Windows 10
          garybo123 Level 1

          After installation the registry shows:

           

          Adobe Digital Editions

            default value not set

            LatestAvailableVersion 4.5.1

            LatestInstalledVersion 4.5.1

           

          Adobe Digital Editions 4.5

            default value not set

            ConfigPath, EnableAutoUpdate, Features1-4, FeaturesPath, ReaderState, UpdaterPath

           

          Digital Editions

            default, InstallPath

           

          I believe my prior registration had info about my pc being recognized?

          OK, time for the pros to come to my rescue!

          thanks,

          Gary

          • 2. Re: ADE authorization Windows 10
            garybo123 Level 1

            I've found this: users>name>roaming>Adept. There are two dat files, one for 2014 and one for 2015.

            Might I delete these and retry authorization?

            If that doesn't work, uninstall 4.5, reinstall and retry authorization?

            • 3. Re: ADE authorization Windows 10
              garybo123 Level 1

              I deleted the above Adept files- didn't help-

              Uninstalled ADE

              Ran chkdsk and sfc repairs

              Reinstalled ADE- the program works but authorization does not.

              The program won't let me choose a NEW email and password. Any idea how I can do this?

              Also still can't register with Overdrive ID/ password.

              • 4. Re: ADE authorization Windows 10
                garybo123 Level 1

                I ran a diagnostic program based on dependencies with these results. Perhaps someone can ferret out a file that is corrupted/ not working?

                Started "PROGRAM" (process 0x37AC) at address 0x0000000000350000.  Cannot hook module.

                Loaded "NTDLL.DLL" at address 0x00007FFD5A6A0000.  Cannot hook module.

                Loaded "" at address 0x0000000077070000.  Cannot hook module.

                Loaded "WOW64.DLL" at address 0x0000000062380000.  Cannot hook module.

                Loaded "WOW64WIN.DLL" at address 0x00000000623D0000.  Cannot hook module.

                Entrypoint reached. All implicit modules have been loaded.

                Loaded "WOW64_IMAGE_SECTION" at address 0x0000000000B00000.  Cannot hook module.

                Unloaded "WOW64_IMAGE_SECTION" at address 0x0000000000B00000.

                Loaded "WOW64_IMAGE_SECTION" at address 0x0000000075980000.  Cannot hook module.

                Unloaded "WOW64_IMAGE_SECTION" at address 0x0000000075980000.

                Loaded "NOT_AN_IMAGE" at address 0x0000000000B00000.  Cannot hook module.

                Unloaded "NOT_AN_IMAGE" at address 0x0000000000B00000.

                Loaded "NOT_AN_IMAGE" at address 0x0000000000B00000.  Cannot hook module.

                Unloaded "NOT_AN_IMAGE" at address 0x0000000000B00000.

                Loaded "WOW64CPU.DLL" at address 0x0000000062370000.  Cannot hook module.

                Loaded "MSCOREE.DLL" at address 0x000000006A9A0000.  Cannot hook module.

                Error reading KERNEL32.DLL's export table.  Function call tracking may not work properly.

                Loaded "KERNEL32.DLL" at address 0x0000000075980000.  Cannot hook module.

                Loaded "KERNELBASE.DLL" at address 0x0000000076E90000.  Cannot hook module.

                Second chance exception 0x4000001F (Unknown) occurred in "KERNEL32.DLL" at address 0x0000000075993980.

                Exited "PROGRAM" (process 0x37AC) with code 1073741855 (0x4000001F).

                 

                I would like to get a NEW authorization but when I click on "Gat an Adobe ID", ADE freezes and closes!! Can I go to the Adobe site and sign up with a NEW ID and password??

                • 5. Re: ADE authorization Windows 10
                  garybo123 Level 1

                  I meant sign up FOR a new ID and password.

                  • 6. Re: ADE authorization Windows 10
                    Nanaky Level 5

                    If you get still E_adept_request_expired should check the time, date and the timezone of your system.

                    • 7. Re: ADE authorization Windows 10
                      garybo123 Level 1

                      First, thanks for responding.

                       

                      I just turned on "Set time automatically", and "Set time zone automatically". Certainly it couldn't be that simple. I've followed your same instruction to many, many others. I've always just checked my clock/date in the lower right corner and it has been correct. Maybe there's another "system" time/clock?

                       

                      You had others use "run" and type in a location to go to to check the time/date/timezone.

                      Can you tell me those instructions?

                       

                      I really really appreciate your help.

                      • 8. Re: ADE authorization Windows 10
                        garybo123 Level 1

                        THAT WORKED.   I've spent 5 days trying many things.  It seemed that turning on the "set time/time zone automatically" did the trick.

                         

                        I just downloaded a library book. My life is back on track.

                         

                        THANKS !!!!!!!