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1. Re: The Draw blocks
Sheena Kaul
Aug 15, 2016 6:06 AM
Hi Samuel,
Can you please explain me more about your issue with Draw?
Is it crashing or freezing?
Regards,
Sheena
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2. Re: The Draw blocks
Sue Garibaldi
Aug 15, 2016 6:47 AM
1 person found this helpfulHi DreamTattoo,
In addition to what Sheena asked, what version of iOS are you using?
Sue.
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3. Re: The Draw blocks
Hi Sheena, I do not know what e diference between crashing or frizing... Everything stops altogether, do not a trace, point, do not keep the work not change brush ...nothing, play full screen and nothing. To send you a screnshot, you can play everywere that nothing happens, this is precisely wath is happening with the program.
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5. Re: The Draw blocks
Sue Garibaldi
Aug 15, 2016 4:10 PM
1 person found this helpfulDreamTattoo,
Can you tell me what version of iOS you're using?
Also, have you tried removing the photo from the Photo Layer and see if that makes a difference with the app freezing? Can you try that? Then force quit the app (double-press the home button; a list off apps shows up; scroll over to the app and swipe up on it; that should force-quit the app), restart your device, then relaunch the app.
Before you force-quit, log in to http://assets.adobe.com (My Assets - Mobile Creations - Draw) and make sure all your work is synced to Creative Cloud.
Let me know if deleting the background photo works.
Sue.
