My Lightroom on desktop stopped syncing photos autoimported via Lr mobile on an iPhone a few weeks ago. It was always problematic, but now it's stuck completely. I've already applied the usual solutions suggested on other threads:
I do have space on disk, and the photos do sync between mobile and the cloud. The sync from desktop to mobile works.
Any suggestions are welcome.
PS1. I wanted to contact support, but the only online contact form is this forum or chat that's always offline for my country and/or timezone.
PS2. Lr mobile seems to be really (suprisingly) unreliable. I've had various situations of single files not being able to sync. The sync from Lr mobile is ridiculously slow. Plus the app doesn't prevent the iPhone from going to sleep, so the sync is constantly interrupted, which drives me nuts.
PS3. Fun fact: Lightroom 2.7 on my ancient, 7 year old PC did the same things as the version 5 (or 6). Hardly any new features. Surprisingly on my new laptop it works equally slowly.
Did I get it right that when you enable a collection for auto-add the photos fail to sync to Lr Desktop.
If so, could you please send me a LR Desktop diagnostic log - best as a private message with a downloadable dropbox link.
You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button. - Guido
Exactly. Either the auto-added photos or manually added photos don't sync. Syncing in the other direction works ok. I'm sending you the diagnostic log in a second.