4 Replies Latest reply on Sep 19, 2016 10:39 AM by Torben aka Eldegar

    Adobe Premiere Elements 14 crashes

    Torben aka Eldegar

      Hi adobe forum,

       

      I bought recently Adobe Photoshop Elements 14 and Adobe Premiere Elements 14.

       

      While I can start Photoshop, I can't do so with Premiere. Each time it crashes and shows the ugly windows error mesage as shown in attached png fileAdobeCrash.png.

       

      When waiting and not clicking "Abbrechen" (which is the same as Cancel), I am offered to debug this issue, but even when I choose to do so, nothing happens.

       

       

       

      My system is as follows:

       

      Windows 10 Pro 64Bit

      i7

      8 GB RAM

       

      207 GB left on my HD

       

      I have Visual Studio 2015 installed and several other development tools. More details provided if needed.

       

       

      I really would like to use this program, otherwise I have to give the license back and get my money back in return.

       

      Any help appreciated,

      Torben

       

      Eventlog sais as follows (in german unfortunately):

       

      Fehler beim Generieren des Aktivierungskontextes für "C:\Program Files\Adobe\Adobe Premiere Elements 14\MPEGHDVExport.exe". Die abhängige Assemblierung "Plug-ins\Common\TSStrider,type="win32",version="1.0.0.0"" konnte nicht gefunden werden. Verwenden Sie für eine detaillierte Diagnose das Programm "sxstrace.exe".

       

      My translation:

      Failure while generating activation context for "C:\Program Files\Adobe\Adobe Premiere Elements 14\MPEGHDVExport.exe". The dependend assembly "Plug-ins\Common\TSStrider,type="win32",version="1.0.0.0"" could not be found. For detailled information use the program "sxstrace.exe".

       

       

      So basically a assembly is missing on my system. What is TSStrider?

       

      [Moved from Premiere Pro to Premiere Elements - MOD]