1 Reply Latest reply on Aug 16, 2016 11:38 PM by Nanaky

    How to read an ACSM file?!

    julia ovando

      I need help! I bought a book (document ending is .acsm) and I'm not able to add it to the library, it says it can't download. "Error getting License. License Server Communication Problem: E_ACT_NOT_READY"


      So, I was told by Kobo, to deauthorize Adobe Digitial Editions from my macpro, following the steps below:


      1) Launch Adobe Digital Editions

      2) To Deauthorize the Computer hit Command+Shift+D

      Which I have done but it tells me "Unable to erase authorization. Please try after some time." What should be doing? HELP!

        • 1. Re: How to read an ACSM file?!
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.