14 Replies Latest reply on Aug 30, 2016 12:01 PM by waelnady

    InDesign crashing Case Number:0188079563

    waelnady

      A colleague of mine opened Case Number:0188079563 as InDesign crashing, can you please

      Adobe support tried to figure out what might be happening, they look at Windows log to see what the errors were saying, and they said it was related to our NAS Server. Below is what the log said for each error:

       

      Faulting application name: InDesign.exe, version: 11.4.0.90, time stamp: 0x574c8600

      Faulting module name: Public.dll, version: 11.4.0.90, time stamp: 0x574c84e4

      Exception code: 0xc0000005

      Fault offset: 0x000000000007d344

      Faulting process id: 0x2228

      Faulting application start time: 0x01d1f3fcdb36429d

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\Public.dll

      Report Id: bf9f2154-09f9-4028-b82c-ca3c81866b57

      Faulting package full name:

      Faulting package-relative application ID:

       

      I’m not sure why they said this error should be related to the NAS Server? Appreciate more clarification or any KB article explain the issue

       

      Thank you