2 Replies Latest reply on Sep 5, 2016 11:10 AM by BCuzzillo

    Frequent InDesign Crashes

    rterryspartan Level 1

      For the past few weeks, InDesign has been crashing anywhere between 10-30 times per 8 hour workday. I have deleted Preferences numerous times, and I've fully uninstalled, cleaned, and reinstalled CC twice. The crashes still occur during various actions (most frequently upon closing a document). The most frequent faulting module is Database.dll, but I've also seen Public.dll a few times.

       

      Faulting application name: InDesign.exe, version: 11.4.0.90, time stamp: 0x574c8600

      Faulting module name: Database.dll, version: 11.4.0.90, time stamp: 0x574c8506

      Exception code: 0xc0000005

      Fault offset: 0x000000000001c28b

      Faulting process id: 0x3538

      Faulting application start time: 0x01d1f7e56f589c05

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\Database.dll

      Report Id: f2d5513e-e950-4bb3-ab0f-eab03ec7d8f2

      Faulting package full name:

      Faulting package-relative application ID:

       

      Faulting application name: InDesign.exe, version: 11.4.0.90, time stamp: 0x574c8600

      Faulting module name: Public.dll, version: 11.4.0.90, time stamp: 0x574c84e4

      Exception code: 0xc0000005

      Fault offset: 0x000000000007d344

      Faulting process id: 0x84

      Faulting application start time: 0x01d1f7b7713bc045

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\Public.dll

      Report Id: b87b1d8a-0b93-4c0d-9faf-cd47c9becb20

      Faulting package full name:

      Faulting package-relative application ID:

       

      Any help would be greatly appreciated, and if additional information is required please just let me know.

        • 1. Re: Frequent InDesign Crashes
          BCuzzillo Level 1

          These crashes just started in the last few weeks. rterryspartan what file are you getting your log from?

           

          In looking at my ProtectiveShutdownLog file, this whole mess started with 11.4.0 Build 90, just as your log indicates as well.

           

          Here's my latest crash info which didn't even last an hour:

           

          Adobe InDesign Protective Shutdown Log

          09/04/16 19:49:52

           

           

          CRIDXInternal::FailIfFinalFlush () - cannot perform RIDX operations while RIDX is being flushed to database

           

           

          Session started up at 7:01 PM on Sunday, September 4, 2016

          Version: 11.4.0 - Build: 90

           

           

          No Error Info

          • 2. Re: Frequent InDesign Crashes
            BCuzzillo Level 1

            OK, here's my latest Windows Event Viewer log:

             

            Faulting application name: InDesign.exe, version: 11.4.0.90, time stamp: 0x574c8600

            Faulting module name: Public.dll, version: 11.4.0.90, time stamp: 0x574c84e4

            Exception code: 0xc0000005

            Fault offset: 0x000000000007d344

            Faulting process id: 0x2080

            Faulting application start time: 0x01d20722011fbcb6

            Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

            Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\Public.dll

            Report Id: cd67cfe8-7392-11e6-bf15-0025907a933d

            Faulting package full name:

            Faulting package-relative application ID: