I tried to replicate the same at my end, however the image opens properly.
Kindly share the following details :
* OS version
* Illustrator version
I'm using Illustrator CS3 on Windows 7.
Thanks for letting me know.
Can you either make the image available to me as a JPEG or credit my account? Looks like phone support isn't available for Adobe Stock.
Julie, I have added an image credit to your account so that you can license a different image instead.
Thank you very much!