3 Replies Latest reply on Aug 18, 2016 4:05 PM by BrendaC55

    Network Error when downloading

    BrendaC55 Level 1

      I have downloaded probably 20 licensed stock photos w/o any and they are crystal clear. I have one stubborn license that I have tried for days to download. It is license # 67599956.


      iI upload to CC and change to download in one of these files JPG, PNG or PDF. Again, i have not encountered this with any other license. When I attempt the download it starts the rendering process then midway stops & says network error. No code number for the error.  I have stopped on several occasions, cleared cache, did a hard boot (iPad), deleted everything in storage as well as archive. There's plenty of space for it. Pls assist.