2 Replies Latest reply on Aug 22, 2016 10:38 AM by Szalam

    Trial version issue

    tamr95957996

      HI, when I try to download the trial version of after effect, it always appears the message like "we are encounter some issues, please contact customer service representative", is there any systemic error of the webpage existing??

        • 1. Re: Trial version issue
          Mylenium Most Valuable Participant

          These are network errors or restrictions on your end. Since you have not provided any technical information, we can't help you further. From your name one could e.g. assume that you are in a country where Creative Cloud is not available or you could be on some Internet service provider that is not recognized as legal.

           

          Mylenium

          • 2. Re: Trial version issue
            Szalam Adobe Community Professional & MVP

            That error message is weird and misleading (if not downright incorrect). Most of the time it is because you are trying to install After Effects on a 32-bit operating system. After Effects requires a 64-bit operating system.

            Trying to install AE on a 32-bit operating system pops that error message.