2 Replies Latest reply on Aug 20, 2016 9:58 PM by shannonr90362364

    Crash on import

    dj_pie_safety

      Hi,

       

      Hopefully someone can help me, Lightroom crashes when I click on "Import" and gives the following error:

       

      adobe photoshop lightroom 64-bit has stopped working

       

      Yesterday it was fine!

       

      All other functions seem to be okay - Develop, Map, Book

       

      But clicking "Import" kills it every time.

       

      I've tried deleting the .lock file from the Lightroom folder but it doesn't make any difference.

       

      Help!

       

      Thanks.

        • 1. Re: Crash on import
          Mohit Goyal Adobe Employee (Admin)

          Hi dj_pie_safety,

           

          Please turn off the Graphics Processor from the Lightroom Preferences.

           

          Open Lightroom

          Go to Lightroom Preferences from the Edit menu

          Click on Performance tab

          Uncheck the Graphics Processor

          Restart Lightroom

           

          Let us know if that helps.

          Regards,

          Mohit

          • 2. Re: Crash on import
            shannonr90362364

            I had this same problem for hours, after investigating I felt like an idiot when I unplugged my phone charger that was plugged into my computer usb and then it magically worked. Hope this helps you. Lesson learned, you cant import if your phone is plugged in to your computer.