4 Replies Latest reply on Mar 2, 2017 2:36 PM by maria__

    22.0.0.210 FP Activex Install Error

    EMoreidaJr

      During installation of Adobe Flash Player 22.0.0.210 on windows server 2003 x64 IE6

       

      1. Clicking ok to this message enables the installation to continue successfully
      2. Running under the system context during a silent installation on servers however halts the install and it never continues
      3. Able to replicate issue on any  only seen on server 2003 x64 environment
      4. does not appear to happen on our server 2008+ x64 environment

        • 1. Re: 22.0.0.210 FP Activex Install Error
          ridhijain Adobe Employee

          Thanks for reporting the issue. We will try to reproduce it at our end and get back to you with a solution.

           

          Thanks!

          • 2. Re: 22.0.0.210 FP Activex Install Error
            EMoreidaJr Level 1

            Update:  Same issue with updated versions since 22.0.0.210 all the way to latest 23.0.0.207.

            • 3. Re: 22.0.0.210 FP Activex Install Error
              EMoreidaJr Level 1

              Update: issue continues to version 24.0.0.x.  No response.   Adobe has stated the following

               

              "While the customer might have been able to “install” Flash Player with previous
              installers, the installer was not registering the player and was silently
              failing.

               

              The underlying issue here is that our ActiveX installers can not be run on Windows
              8+ or on Server 2012+, only Microsoft can install Flash Player on those
              systems. While we might be able to install the binaries, we do not have
              permission to unlock and properly register Flash Player for usage, only
              Microsoft can do this. We can not support this install scenario and the
              customer must go to Microsoft to petition an installer if they are unable to
              leverage the player that comes with the “desktop experience” package. "

               

              This has been happening much longer and does not seem to fit the issue I have been dealing with.

              • 4. Re: 22.0.0.210 FP Activex Install Error
                maria__ Adobe Employee

                Hi EMoreidaJr,

                 

                You are quoting a comment I made on a different topic, completely unrelated to your issue.  The OP of that topic was attempting to install Flash Player ActiveX on an OS version that Microsoft embeds Flash Player ActiveX Control in, and thus, the standalone installers (EXE or MSI) do not install Flash Player ActiveX Control on those systems.

                 

                I currently do not have access to a Server 2003 system to attempt to reproduce the error.

                 

                We can attempt to troubleshoot by viewing the install log files.  Please provide the FlashInstall.log file saved in C:\Windows\System32\Macromed\Flash AND C:\Windows\SysWOW64\Macromed\Flash.  Upload both files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

                 

                If you are using the MSI installer, also provide a MSI.log file with v+x (verbose and extra debugging options) enabled.


                Note that Flash Player is not officially[0] supported on any Server platform.  The error you are seeing may (or may not) be as a result of that.  The log file may provide additional information for debugging.

                 

                [0] this means we don't develop for it, nor test on it.  See  Tech specs | Adobe Flash Player for supported platforms and browsers.

                 

                --

                Maria