5 Replies Latest reply on Aug 20, 2016 4:20 AM by claudiok69

    CC Photograthy plan trial after duble payment

    Ingvarr_

      I have an expired bank card. I tied a new card 06.07.2016 I have from the card account was charged 299 rubles for the subscription plan "Photographer". But the mail didn't come any notice. And subscription is not activated. 11.06.2016 I activated the subscription again, successfully.

      But recently my CC Photograthy plan became trial again. In personal account I can see 3 new payments:

      - 1st plan: 06.07.2016 and 06.08.2016

      - 2nd plan: 11.07.2016

       

      Why not activated one of the subscription? How can I refund money for the inactive subscription? Why my plan became trial again? How I can to continue my work?