2 Replies Latest reply on Aug 20, 2016 10:25 AM by pmervine

    InDesign CS5.5 suddenly requires new license registration

    pmervine Level 1

      I've had this program since 2011. Now the license agreement box pops up when I try to open the exe file or any of the documents I created with it. I enter my product serial number and it gives me a green check but then says it can't find a "qualifying product." When I try to add the serial number to my product list on my account, it won't accept the number. Meanwhile I can't open my indd files.

       

      This product has a bit of history. It was an economy version for a nonprofit. I got a new computer so had to call customer support to allow me to transfer it over. I have not tried the phone line but the chat support directed me to the forum. I just wonder why it is happening now, all of a sudden, and how to get it activated again.

      Phyllis