15 Replies Latest reply on Aug 25, 2016 7:08 AM by patriziaz20365860

    Authorization denied


      Good morning.

      I own a Windows 8 and for several days I'm trying to read three books purchased on the net.

      Initially I read them only on PC, now, after many attempts, not even that.

      I tried everything, I got to call for service kobo, that after a few suggestions invited me to contact you.

      Right now I have uninstalled and reinstalled ADE 3.0

      I do not open anything and I transfer anything.


      If I try to read up on pc it answers:

      1-COPY_NOT_ALLOWED (when i try to copy the book on my device)

      2- the vendor account you entered is not associated with the item you are trying to open


      Can you help me please?