1 Reply Latest reply on Aug 20, 2016 7:48 AM by Axel Matt

    Serial No. is used

    laurence.a
      Hello    I conducted a total change of PC (motherboard, processor, hard drive etc ... ) , my old PC no longer work and too old ( 15 years of age !).    So I mounted my pc with my new hard drive and installed my LR 6 " entering" its serial number . Then I made an Update.    Upon activation , an Adobe window tells me that " . . The Serial No. is used by the maximum number of authorized computers You must disable another computer within 30 days to use this product"    What is the manipulation that I have done , given that I no longer has my old PC ?  How to deactivate the previous activation?    I looked on my Adobe account in the implementation section, the installation of my LR6 is registered in December 2015 ....    

      I apologize for my bad English but I do not know this language.