2 Replies Latest reply on Aug 22, 2016 10:29 PM by Studio Forty Eight

    Licensed one image only to receive a different image on download!

    Studio Forty Eight

      This image was licensed:

       

      Screen Shot 2016-08-21 at 12.35.58 AM.png

       

      This image (with the same File # Reference Number gets downloaded instead!

       

      Screen Shot 2016-08-21 at 12.35.47 AM.png

       

      Even worse the 24x7 Adobe help online chat service is closed? How can a 24x7 operation be closed?????

       

      Anyway I'd really like the file that I licensed or at the very least a credit back to the 10 download monthly roll over.

       

      Appreciate it if someone from Adobe could comment / address this issue. Thank you.