2 Replies Latest reply on Sep 23, 2016 3:24 AM by lauranontechie

    Flash player won't install on my mac

    lauranontechie

      I have a MacBook running El Capitan 10.11.6 (15G31) and I am not able to install Flash Player.  I have downloaded the file : AdobeFlashPlayer_22_a_install-7.dmg.  (it reads 7 because I have downloaded the file numerous times. the same thing happens when I try to open the original version). When I click on it, a window opens:  Screen Shot 2016-08-20 at 11.09.10 PM.png and then it freezes.  Nothing happens when I click on the install button.  I have followed the trouble-shooting steps.  I have had this problem for a long time, even before the current version of El Capitan.  Apple customer service can't help.  Flash player used to update automatically.  Then it stopped and I have had this problem ever since.   I have tried uninstalling Flash Player and rebooting to try to get a fresh start.  No luck.  Any advice?