1 Reply Latest reply on Aug 21, 2016 7:22 AM by kglad

    Creative Cloud Crash - Windows 10 (adding network drive/external USB)

    djspira

      Hi,


      I wanted to report an issue that appears to affect the Creative Cloud application consistently.

       

      Steps to Reproduce :

       

      • If I connect any external USB Device whilst creative cloud is running it causes it to crash.
      • Similarly if I map a new network drive it will also crash.

       

      Expected Result

      • The application should not crash when connecting a device, or mapping a network drive

       

      Crash Dump data :

       

      If I can provide any more information that will help please let me know.

       

      Faulting application name: Creative Cloud.exe, version: 3.7.0.272, time stamp: 0x5757cc69

      Faulting module name: Core.dll, version: 3.7.0.271, time stamp: 0x575159b8

      Exception code: 0xc0000005

      Fault offset: 0x000041a0

      Faulting process ID: 0x4308

      Faulting application start time: 0x01d1fb8c5d54311b

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe

      Faulting module path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\Core\Core.dll

      Report ID: 8d79273c-5201-4f59-a8ae-e39545433fe2

      Faulting package full name:

      Faulting package-relative application ID:

       

      Faulting application name: Adobe Desktop Service.exe, version: 3.7.0.272, time stamp: 0x5757cc50

      Faulting module name: Core.dll, version: 3.7.0.271, time stamp: 0x575159b8

      Exception code: 0xc0000005

      Fault offset: 0x000041a0

      Faulting process ID: 0x2088

      Faulting application start time: 0x01d1fb8c5ec5ecde

      Faulting application path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe

      Faulting module path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\Core\Core.dll

      Report ID: 75dd1b6a-161b-4c29-b908-8cec3e15c701

      Faulting package full name:

      Faulting package-relative application ID:

       

      Fault bucket 108216971903, type 1
      Event Name: APPCRASH
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: Creative Cloud.exe
      P2: 3.7.0.272
      P3: 5757cc69
      P4: Core.dll
      P5: 3.7.0.271
      P6: 575159b8
      P7: c0000005
      P8: 000041a0
      P9:
      P10:

      Attached files:
      C:\Users\<MYUSERNAME>\AppData\Local\Temp\WERFC97.tmp.WERInternalMetadata.xml

      These files may be available here:
      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Creative Cloud.e_b35b7f9a6d3fdd54de929d2389aad7cf1bbd2fb7_3a4582de_30870e1b

      Analysis symbol:
      Rechecking for solution: 0
      Report ID: 8d79273c-5201-4f59-a8ae-e39545433fe2
      Report Status: 0
      Hashed bucket: ab4220ee2f4f97964a4d13fd68ce4497