Could you DM your details & we can look it up for you!
I have the exact same problem and I'd like to understand the solution if you could post it. I've tried talk to "support" with 4 people over the last 2 days and am frustrated
I would also add some details. I paid tuition and obtained a subscription to CC through my school. It is not free. It is paid for by my tuition. I switched from my CC Photography paid subscription to my CC Educational subscription and then Lightroom Mobile stopped working. But to be very clear. I called Adobe twice before switching and I chatted with a third person to make sure that the three applications I use would continue to work after I switched. The three are (1) Lightroom, (2) Photoshop, and (3) Lightroom Mobile. I was told yes they would work and my CC Educational subscription would be better because I got more apps. To be honest, this makes no difference to me because I don't use those other apps. I had to chat with a 4th rep this morning because my Lightroom Mobile is "expired". I am extremely frustrated with Adobe Support. I feel like I was given bad information to make a decision. Furthermore, I was directed to this forum to search for an answer to my problem after the 4 attempts to get support from Support. I searched and found two links identical to this one. The problem is listed but not the solution. I am sure you can appreciate the irony of talking to 4 people who give you misinformation and then being pointed to a self-serve web site where you find your problem but not the solution (twice) because I found this problem with no solution more than once. I then found a very old link to the same problem where the solution is that you don't get Lightroom Mobile with an CC Educational subscription. I am praying this is not the answer to my issue because as I said Adobe Support confirmed it was included before I switched and since this CC Educational subscription is not "free" - I've paid for it through my tuition. Well you get the frustration by now I hope. I have my fingers crossed that someone from Adobe will respond and actually resolve my issue but I suspect I will be told that I can't have what I thought I paid for.
Can you help me with the same issue?