12 Replies Latest reply on Jul 20, 2017 11:39 AM by twaritar3263062

    Unable to license images

    jonb44452414

      I want to license some images but am unable to make the initial purchase.

       

      I want to buy each on a single image basis. When I click on license, a lightbox appears asking me to confirm this, and then asks me to enter my email address to login. When I click on continue, I get the following message:

       

      "There is a problem with your payment. Please try again later or contact Adobe tech support."

       

      I have tried on different browsers (safari and Chrome), clearing the cache on each and get the same result.

       

      If I am already signed in to my adobe account, then the option to license doesn't appear at all – I only get the option to 'save preview'

       

      Can anybody shed some light on this please?